Terms and Conditions

About Us: Equilibra is completely dedicated to your total satisfaction. We aim to bring new and exciting energy and nutritional solutions, plus other health-related options that may help protect us all in this polluted world we have created. If you have any suggestions or comments please email us at equilibra1010@gmail.com

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

TERMS & CONDITIONS We accept Visa, Mastercard, AMEX, Maestro, Switch, Solo, PayPal, Diners Club and more. You may send your credit card information via phone, fax, snail mail or over the Internet via our online catalogue in a totally secure way.1.

These General Terms & Conditions are applied to the commercial relationship between the customer and Equilibra at the time of a valid order being placed. Any alteration, supplement or other terms of trade require written confirmation and must have been agreed prior to the order being placed. 2. Equilibra must validate payment submitted by the customer before any order can be accepted. Once these details are validated Equilibra will confirm that the order has been accepted by sending an e-mail to the address supplied by the customer. Acceptance of the order constitutes a legally binding contract between the seller (Equilibra) and the customer.

Equilibra works in accordance with the UK Data Protection Act, your personal data is retained in order to provide the services requested from us, but no sensitive data is retained or stored as we do not receive any of this information. It is submitted to WorldPay through 128 Bit Encryption on their Secure HTTPS Servers. 4. Payment is due at the time of placing the order. 5. Delivery of your Equilibra order will be made by reputable third-party carriers, to the delivery address given at the time of placing the order. Every effort will be made to deliver within the period specified for delivery. 6. All goods remain the property of Equilibra until paid for in full. Any goods received in error, found to be damaged upon receipt can of course be returned. We must be notified of any goods to be returned within 14 days of delivery. Items ordered in error must be returned by the purchaser at their own cost and must be received back unopened as we require the goods returned in the same condition as they were sent. Any refund will be made in the same manner as the original order, less administrative and shipping costs. 7. Should any of these Terms & Conditions be held to be invalid or unenforceable, then the validity and enforceability of the remaining Terms & Conditions shall not be affected. 8. If you have ordered a product that is not available for delivery to your country and have paid by credit card, then we shall cancel the order before shipping and refund the total amount back to your card minus the administration charge of 4.5% which the credit card company subjects us to.9. Quinton Marine Plasma three month protocol is for one person use only and offers the individual substantial savings compared with purchasing Quinton Boxes separately. The Three month protocol includes either six isotonic and two hypertonic or five isotonic and three hypertonic as a way of rebalancing the internal Bioterrain. Purchasing for multiperson use to ‘save money’ is not allowed. We always advise people to have a consultation with us prior to purchasing any Quinton Product for their first time use.

THE CONSUMER CONTRACTS REGULATIONS (CCR): Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

Your right to a refund

You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Exemptions

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.

These include, CDs, DVDs or software if you’ve broken the seal on the wrapping, perishable items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that’s been broken.

Also included are goods that have been mixed inseparably with other items after delivery.

Always check the terms and conditions

Please ensure that you familiarize yourself with these terms and conditions and our Returns Policy before purchasing any goods.

Coupon Codes: Coupon Codes apply to selected products only and for selected periods as determined by Equilibra! Some products do not have the margin to allow for discount, such as, but not limited to, Nutrition Products, Electronic Measuring Equipment, Earthing Starter Kits, & various other products. Some Coupon Codes may be set up for an individual ‘one-off’ purchase only and expire immediately thereafter.

Shipping And Handling Shipping of orders will be carried out normally within 3 working days. However, some items may need to be ordered in from time to time to replenish stock, in which case, please allow up to 28 days for delivery
Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days. International orders are generally received in under 10 days. However, as some products need to be ordered in, and some may be out of stock at the manufacturer’s due to demand, please allow up to 28 days for delivery.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges There is currently no VAT on items
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are not held in clear text on any website nor by ourselves. In over 12 years of using WorldPay for online Credit Card payments, we have not had one problem whatsoever.
Guarantee We guarantee your satisfaction. If any product is delivered damaged, please return it to us for a replacement. Providing our Energy Products remain undamaged in any way, they will remain active for a lifetime of use.
Reaching Us If you need to reach us, please email us on equilibra1010@gmail.com or alternatively, you can call on International 0011 from USA/Canada, or Europe +44, then (0)1642 872610
Privacy Policy EQUILIBRA does not disclose buyers’ information to third parties. Cookies are used on this shopping part of the site only to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

Returns Policy All Returns must be accompanied by proof of purchase & original Invoice/sales order. The cost of returning any goods, unless proven faulty, will be borne by the customer, as will all delivery and return charges. As some of the items are nutritional products and therefore perishable goods, refunds cannot be authorized on any of these items. Demand Switches – and certain Screening Materials – are not kept in stock and are ordered in specifically to suit individual orders, size and specification. Please check the information and specifications on Demand Switches to ensure that they are compatible with your country’s electricity supply and voltage system before ordering. Full details are provided on the website with electrical installation drawings and requirements for you to print out and check with your local electrical expert before purchase. If a Demand Switch or any other imported product is returned unused and unopened, then a full refund will be offered subject to condition of said product. ALL Detection Equipment must be returned unopened and unused for a full refund. This is to stop people from obtaining FREE radiation checks and then returning the product for refund, and/or charging to check out other people’s houses before returning the product as ‘unsuitable’! Please note that a Model Cancellation Form is not a prerequisite for online sales under the CRA!

Screened Bed Canopies and all Grounding/Earthing Products are deemed to be Personal Use items, and as such cannot be returned once they have been opened and/or used. Being as people sleep on/in Earthing Sleep Products, use other Earthing Products in direct contact with the skin, be it feet or elsewhere, NO Earthing Product can be returned after personal use due to reasons of hygiene. Therefore refunds can only be offered where the product in question is returned unused and in its original state, packaging, and condition. Any product returned that has been opened or used, will not be liable for a refund. Personal Use products cannot be returned under any circumstances unless proven faulty. Any item ordered that is proven to be faulty will be replaced or refunded in full. Please return the item with an explanatory letter of what the problem is to Equilibra, 45 Skripka Drive, Billingham, TS22 5EZ.

Quinton Marine Plasma three month protocol is for one person use only and offers the individual substantial savings compared with purchasing Quinton Boxes separately. The Three month protocol includes either six isotonic and two hypertonic or five isotonic and three hypertonic as a way of rebalancing the internal Bioterrain. Purchasing for multiperson use to ‘save money’ is not allowed. We always advise people to have a consultation with us prior to purchasing any Quinton Product for their first time. WATER ENERGISERS: All relevant information regarding the efficacy of the ‘energy products’ and their effect upon water is provided on this website. Further information can be requested from ourselves. Because water is replete within many things, our energy products may have additional benefits to those covered on the website. When used upon the body, Equilibra’s ‘energy products’ work on our internal watery environment (and therefore affect our energy fields accordingly – see articles section on website for more information) and this can help to release mental and emotional blockages (memories) that may have been stored there over time. It is imperative that you understand this before ordering energy products for personal use. All relevant information is provided on the website for your information to help you understand and determine whether the product is right for you, or not, to use in personal growth.

GROUNDING/EARTHING PRODUCTS: All our Grounding/Earthing Product Solutions for home, office, car, travel & water filters are personal use items and cannot be returned once opened, fitted and used, unless proven faulty. Our Antimicrobial Grounding Bed Pads, Bed Sheets, Cocoon Sleeping Bags, Deep Sleep Mats, General Mats, Throws etc are also personal use items and once opened, used – slept on or in – cannot be returned for obvious reasons of hygiene! The benefits from Earthing the body using Earthing Products are proven with over 25 Scientific Studies over the years, although because people are different, have different ‘issues’ to deal with, some people will experience benefits quickly, while others may take more time. A very small percentage of people may not ‘feel’ any difference, though the benefits to the body are still actively taking place! Please contact us for information regarding this issue and we will send you further details explaining why, or read Earthing Considerations on our website. REPLACEMENT EARTHING/GROUNDING LEADS and size of stud/snap connections for Barefoot (and all) Earthing/Grounding Products should be checked out clearly by the customer before purchase. Pictures of the types of connections and their Stud Sizes for these products are on the website to enable people to order the correct Connection Kit. If the picture of the Connection Stud does not look like the connection stud you have on your product, then do not purchase it. IF YOU ARE UNSURE THEN PLEASE RING FOR ADVICE.

However, in the advent of an incorrect order being placed, we will accept a return of the Connection Kit with return shipment paid by the customer, and refund payment less the Credit Card charges we incur by WorldPay and our postage costs. However, wherever possible we will try and supply a suitable replacement connection kit after further consultation. Please ensure you understand how the properties and quality of water can affect health and well being before ordering Equilibra’s energy products for personal use in self healing, body balancing, chakra cleansing and balancing, space clearing and aligning the Assemblage Point. Notwithstanding the above, our returns policy on energy products (Water Energisers) is as detailed above with the following proviso: If the ‘energy products’ and/or crystals are returned damaged and deemed unsuitable for use, a partial refund will be appropriated or no refund at all depending upon the damage.

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